期刊名称：TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
 期刊简介(About the journal)
投稿须知(Instructions to Authors)
编辑部信息(Editorial Board)
About the journal
Routledge are very sorry to report the sad news of Professor Gopal Kanji's untimely death.
This is obviously a very sad time for all those who knew him and our thoughts and sympathies lie with his family.
Dr Jens Dahlgaard has now been appointed as incoming editor of Total Quality Management & Business Excellence from 2011. Please see the editorial board listing for more information.
If you have a query about an existing paper or a new paper to submit, please send it to tqmbe@ism.lu.se.
2009 Impact Factor: 0.299
Ranking: 100/112 (Management)
© Thomson ISI Journal Citation Reports 2010
Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area.
Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs.
The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.
Referee Evaluation Form
Peer Review Policy:
All articles in this journal have undergone rigorous peer review, based on initial editor screening and anonymous double-blind review.
Disclaimer
Taylor & Francis makes every effort to ensure the accuracy of all the information (the “Content”) contained in its publications. However, Taylor & Francis and its agents and licensors make no representations or warranties whatsoever as to the accuracy, completeness or suitability for any purpose of the Content and disclaim all such representations and warranties whether express or implied to the maximum extent permitted by law. Any views expressed in this publication are the views of the authors and are not the views of Taylor & Francis.
Instructions to Authors
For information about your paper, please e-mail tqmbe@ism.lu.se. Please also submit new papers to this address.
Notes for Contributors
Manuscripts should be sent by e-mail to tqmbe@ism.lu.se together with one complete hardcopy to:
Associate Editor
Professor Su Mi Dahlgaard-Park,
Institute for Service Management,
Lund University,
P.O.Box 882,
SE-251 08 Helsingborg,
Sweden
Articles can be considered only if one complete copy of each manuscript is sent by mail to the above address. Articles should be typed on one side of the paper, double spaced, with ample margins, and bear the title of the contribution and name(s) of the author(s). The full postal and email address of the author who will check proofs and receive correspondence should also be included. All pages should be numbered. An abstract of 150-200 words should be included and no more than eight keywords. Footnotes to the text should be avoided wherever this is reasonably possible. Rejected manuscripts will not normally be returned to contributors unless a self-addressed envelope and sufficient stamps/international postal coupons have been sent. If your first language is not English, please ask a native English speaker to read through your article for sense before sending it for consideration.
Tables and Captions to Illustrations
Tables must be typed out on separate sheets and notincluded as part of the text. The captions to illustrations should be gathered together and also typed out on a separate sheet. Tables and figures should be numbered by Arabic numerals. The approximate position of tables and figures should be indicated in the manuscript. Captions should include keys to symbols.
Figures
Please supply one set of artwork in a finished form, suitable for reproduction. If possible please also supply electronic copies of the figures on a floppy disk.
References
References should be indicated in the typescript by giving the author's name, with the year of publication in parentheses. If several papers by the same author and from the same year are cited, a, b, c, etc. should be put after the year of publication. The references should be listed in full at the end of the paper in the following standard form:
Deming, W.E. (1986). Out of the crisis. Cambridge, MA: MIT Centre for Advanced Engineering Study.
Kondo, Y. (1990). Emphases of Japanese total quality management in the 1980s. Total Quality Management, 1(2), 118-132.
Marquardt, I.A. (1989). The link between total quality improvement and market orientation. In M. Guiry (Ed.), Quality and customer service: The critical focus for a firm (pp. 258-274).Cambridge: Marketing Science Institute Conference.
Titles of journals should not be abbreviated.
Proofs
Proofs will be sent to the authors if there is sufficient time to do so. They should be corrected and returned to the publisher within 48 hours. Major alterations to the text cannot be accepted. Corresponding authors will receive free online access to their article through our website (www.informaworld.com) and a complimentary copy of the issue containing their article. Reprints of articles published in this journal can be purchased through Rightslink® when proofs are received or alternatively on our journals website. If you have any queries, please contact our reprints department at reprints@tandf.co.uk.
Copyright
It is a condition of publication that authors assign copyright or license the publication rights in their articles, including abstracts, to Taylor & Francis. This enables us to ensure full copyright protection and to disseminate the article, and of course the Journal, to the widest possible readership in print and electronic formats as appropriate. Authors retain many rights under the Taylor & Francis rights policies, which can be found at www.informaworld.com/authors_journals_copyright_position. Authors are themselves responsible for obtaining permission to reproduce copyright material from other sources.
Editorial Board
Founding Editor
Professor Gopal K. Kanji - Kanji Quality Culture, UK
Incoming Editor from 2011
Dr Jens J. Dahlgaard - Link ping University, Sweden
Dr Dahlgaard has received several awards, among others the Chinese Friendship Award in 1998 for his contribution to education and research in China, and the Lancaster Award by American Society for Quality (2005). Dr. Dahlgaard is one of the founders (1997) and chairman of the yearly QMOD conferences (Quality Management and Organisational Development) - one of the world's largest research conferences on Quality and Service Sciences (see: www.ch.lu.se/qmod).
Associate Editor
Professor Su Mi Dahlgaard-Park - Lund University, Sweden
Book Review Editor
Professor Kai Kristensen - Chairman of the Board, ENOVA, Denmark
International Editorial Board
Professor B. L. S. Bergman - Link ping University, Sweden
Professor George E. P. Box - University of Wisconsin-Madison, USA
Dr Tito Conti - Ivrea, Italy
Navin S. Dedhia - IBM ADSTAR, San Jos , California, USA
Kostas N. Dervitsiotis - Athens, Greece
Rick L. Edgeman - University of Idaho, USA
Dr Raghu N. Kacker - National Institute of Standards & Technology, Gaithersburg, USA
Professor Noriaki Kano - Science University of Tokyo, Japan
Professor Yoshio Kondo - Kyoto University, Japan
Professor S. P. Mukherjee - Calcutta University, India
Dr Henry R. Neave - The British Deming Association, Nottingham, UK
Professor John S. Oakland - Oakland Consulting plc, Leeds, UK
Professor Sung H. Park - Seoul National University, Korea
Dr Madhaw N. Sinha - Winnipeg, Canada
Dr Ronald D. Snee - Joiner Associates Incorporated, Newark, USA
Professor Amrik S. Sohal - Monash University, Clayton, Victoria, Australia
Professor Yoshikazu Tsuda - Rikkyo University, Tokyo, Japan
Dr Chyan Tuan - The Chinese University of Hong Kong
Dr Manu K Vora - Naperville, Illinois, USA
Professor C. A. Voss - London Business School, UK
Professor Adrian Wilkinson - Griffith University, Queensland, Australia
Professor Tadashi Yoshizawa - University of Tsukuba, Tokyo, Japan
Professor M. A. Youseff - Norfolk State University, Virginia, USA
Professor Mohamed Zairi - University of Bradford, UK
Professor H. E. Zhen - Tianjin University, People's Republic of China
Professor Dr Klaus J. Zink - Technische Universit t Kaiserslautern, Kaiserslautern, Germany
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