期刊名称：JOURNAL OF SERVICE THEORY AND PRACTICE ISSN： 2055-6225 出版频率： Bi-monthly 出版社： EMERALD GROUP PUBLISHING LTD, HOWARD HOUSE, WAGON LANE, BINGLEY, ENGLAND, W YORKSHIRE, BD16 1WA   出版社网址： http://www.emeraldinsight.com/ 期刊网址： http://www.emeraldinsight.com/journal/jstp 主题范畴： BUSINESS;    MANAGEMENT 变更情况： Newly Added by 2015 期刊简介(About the journal)    投稿须知(Instructions to Authors)    编辑部信息(Editorial Board)    About the journal Journal history Previously published as Managing Service Quality Follow the Table of Contents link above for previous content. For the latest news, publication alerts and debates Follow @EmeraldOpsLogs Unique attributes Formerly known as Managing Service Quality – Impact Factor: 1.054 – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners.  Topicality The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective. Key benefits To the readership, the journal offers latest service management research in a style appealing to both academic and practitioner audiences. Research published in JSTP not only helps generate and enrich theoretical frameworks, but also helps convert research results into practical recommendations and action plans to improve industry practices. To the contributors, the journal offers a short turnaround time that enables early publication of their research in an impactful journal.  Key journal audiences Service researchers, educators and students; practitioners of service management; policy makers in the service sector. Coverage The journal covers a broad range of topics including: service quality; service innovation; customer satisfaction and loyalty; service marketing; service operations; service HRM; service information systems; international service management; Internet and digital services; service entrepreneurship; and sustainability management in services. Journal of Service Theory and Practice is abstracted and indexed in: ABI/INFORM, Business Source Alumni Edition/Complete/Corporate Plus/Elite/Premier, Cabell's Dictionary of Publishing Opportunities in Management and Marketing, Current Abstracts, Emerald Management Reviews, Materials Business File, Mechanical & Transportation Engineering Abstracts, METADEX, ProQuest, PsycINFO, Scopus, TOC Premier  and ranked by: NSD (Norway), The Publication Forum (Finland) Journal of Service Theory and Practice is available as part of an online subscription to the Emerald Operations, Logistics & Quality eJournals Collection. For more information, please email collections@emeraldinsight.com or visit the Emerald Operations, Logistics & Quality eJournals Collection page. This journal is a member of and subscribes to the principles of the Committee on Publication Ethics. More on Emerald's approach is available in our Publication Ethics guidelines.   - See more at: http://emeraldgrouppublishing.com/products/journals/journals.htm?id=jstp#sthash.NjoO4e9U.dpuf Journal history Previously published as Managing Service Quality Follow the Table of Contents link above for previous content. For the latest news, publication alerts and debates Follow @EmeraldOpsLogs Unique attributes Formerly known as Managing Service Quality – Impact Factor: 1.054 – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners.  Topicality The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective. Key benefits To the readership, the journal offers latest service management research in a style appealing to both academic and practitioner audiences. Research published in JSTP not only helps generate and enrich theoretical frameworks, but also helps convert research results into practical recommendations and action plans to improve industry practices. To the contributors, the journal offers a short turnaround time that enables early publication of their research in an impactful journal.  Key journal audiences Service researchers, educators and students; practitioners of service management; policy makers in the service sector. Coverage The journal covers a broad range of topics including: service quality; service innovation; customer satisfaction and loyalty; service marketing; service operations; service HRM; service information systems; international service management; Internet and digital services; service entrepreneurship; and sustainability management in services. Journal of Service Theory and Practice is abstracted and indexed in: ABI/INFORM, Business Source Alumni Edition/Complete/Corporate Plus/Elite/Premier, Cabell's Dictionary of Publishing Opportunities in Management and Marketing, Current Abstracts, Emerald Management Reviews, Materials Business File, Mechanical & Transportation Engineering Abstracts, METADEX, ProQuest, PsycINFO, Scopus, TOC Premier  and ranked by: NSD (Norway), The Publication Forum (Finland) Journal of Service Theory and Practice is available as part of an online subscription to the Emerald Operations, Logistics & Quality eJournals Collection. For more information, please email collections@emeraldinsight.com or visit the Emerald Operations, Logistics & Quality eJournals Collection page. This journal is a member of and subscribes to the principles of the Committee on Publication Ethics. More on Emerald's approach is available in our Publication Ethics guidelines. Instructions to Authors Submit to the journal Submissions to Journal of Service Theory and Practice are made using ScholarOne Manuscripts, the online submission and peer review system. Registration and access is available at https://mc.manuscriptcentral.com/jostp. Full information and guidance on using ScholarOne Manuscripts is available at the Emerald ScholarOne Manuscripts Support Centre: http://msc.emeraldinsight.com. Registering on ScholarOne Manuscripts If you have not yet registered on ScholarOne Manuscripts, please follow the instructions below: Please log on to: https://mc.manuscriptcentral.com/jostp Click on Create Account Follow the on-screen instructions, filling in the requested details before proceeding Your username will be your email address and you have to input a password of at least 8 characters in length and containing two or more numbers Click Finish and your account has been created. Submitting an article to Journal of Service Theory and Practice on ScholarOne Manuscripts Please log on to Journal of Service Theory and Practice at https://mc.manuscriptcentral.com/jostp with your username and password. This will take you through to the Welcome page (To consult the Author Guidelines for this journal, click on the Home Page link in the Resources column) Click on the Author Centre button Click on the submit a manuscript link which will take you through to the Manuscript Submission page Complete all fields and browse to upload your article When all required sections are completed, preview your .pdf proof Submit your manuscript Review process Each paper is reviewed by the editor and, if it is judged suitable for this publication, it is then sent to at least two independent referees for double blind peer review. 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Emerald is a member of the STM Association and participates in the reciprocal free exchange of material with other STM members.  This may mean that in some cases, authors do not need to clear permission for re-use of content. If so, please highlight this upon submission. For more information and additional help, please follow the Permissions for your Manuscript guide. Committee on Publication Ethics (COPE) Emerald supports the development of, and practical application of consistent ethical standards throughout the scholarly publishing community. All Emerald’s journals and editors are members of the Committee on Publication Ethics (COPE) which provides advice on all aspects of publication ethics. Emerald follows the Committee’s flowcharts in cases of research and publication misconduct, enabling journals to adhere to the highest ethical standards in publishing. For more information on Emerald’s publication ethics policy, please click here. 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This category covers papers which report on any type of research undertaken by the author(s). The research may involve the construction or testing of a model or framework, action research, testing of data, market research or surveys, empirical, scientific or clinical research. Viewpoint. Any paper, where content is dependent on the author's opinion and interpretation, should be included in this category; this also includes journalistic pieces. Technical paper. Describes and evaluates technical products, processes or services. Conceptual paper. These papers will not be based on research but will develop hypotheses. The papers are likely to be discursive and will cover philosophical discussions and comparative studies of others' work and thinking. Case study. Case studies describe actual interventions or experiences within organizations. They may well be subjective and will not generally report on research. A description of a legal case or a hypothetical case study used as a teaching exercise would also fit into this category. Literature review. It is expected that all types of paper cite any relevant literature so this category should only be used if the main purpose of the paper is to annotate and/or critique the literature in a particular subject area. It may be a selective bibliography providing advice on information sources or it may be comprehensive in that the paper's aim is to cover the main contributors to the development of a topic and explore their different views. General review. This category covers those papers which provide an overview or historical examination of some concept, technique or phenomenon. The papers are likely to be more descriptive or instructional ("how to" papers) than discursive. Headings Headings must be concise, with a clear indication of the distinction between the hierarchy of headings. The preferred format is for first level headings to be presented in bold format and subsequent sub-headings to be presented in medium italics. Notes/Endnotes Notes or Endnotes should be used only if absolutely necessary and must be identified in the text by consecutive numbers, enclosed in square brackets and listed at the end of the article. Figures All Figures (charts, diagrams, line drawings, web pages/screenshots, and photographic images) should be submitted in electronic form. All Figures should be of high quality, legible and numbered consecutively with arabic numerals. Graphics may be supplied in colour to facilitate their appearance on the online database. Figures created in MS Word, MS PowerPoint, MS Excel, Illustrator should be supplied in their native formats. Electronic figures created in other applications should be copied from the origination software and pasted into a blank MS Word document or saved and imported into an MS Word document or alternatively create a .pdf file from the origination software. Figures which cannot be supplied as above are acceptable in the standard image formats which are: .pdf, .ai, and .eps. If you are unable to supply graphics in these formats then please ensure they are .tif, .jpeg, or .bmp at a resolution of at least 300dpi and at least 10cm wide. To prepare web pages/screenshots simultaneously press the "Alt" and "Print screen" keys on the keyboard, open a blank Microsoft Word document and simultaneously press "Ctrl" and "V" to paste the image. (Capture all the contents/windows on the computer screen to paste into MS Word, by simultaneously pressing "Ctrl" and "Print screen".) Photographic images should be submitted electronically and of high quality. They should be saved as .tif or .jpeg files at a resolution of at least 300dpi and at least 10cm wide. Digital camera settings should be set at the highest resolution/quality possible. Tables Tables should be typed and included in a separate file to the main body of the article. The position of each table should be clearly labelled in the body text of article with corresponding labels being clearly shown in the separate file. Ensure that any superscripts or asterisks are shown next to the relevant items and have corresponding explanations displayed as footnotes to the table, figure or plate. References References to other publications must be in Harvard style and carefully checked for completeness, accuracy and consistency. This is very important in an electronic environment because it enables your readers to exploit the Reference Linking facility on the database and link back to the works you have cited through CrossRef. You should cite publications in the text: (Adams, 2006) using the first named author's name or (Adams and Brown, 2006) citing both names of two, or (Adams et al., 2006), when there are three or more authors. At the end of the paper a reference list in alphabetical order should be supplied: For books Surname, Initials (year), Title of Book, Publisher, Place of publication. e.g. Harrow, R. (2005), No Place to Hide, Simon & Schuster, New York, NY. For book chapters Surname, Initials (year), "Chapter title", Editor's Surname, Initials, Title of Book, Publisher, Place of publication, pages. e.g. Calabrese, F.A. (2005), "The early pathways: theory to practice – a continuum", in Stankosky, M. (Ed.), Creating the Discipline of Knowledge Management, Elsevier, New York, NY, pp. 15-20. For journals Surname, Initials (year), "Title of article", Journal Name, volume, number, pages. e.g. Capizzi, M.T. and Ferguson, R. (2005), "Loyalty trends for the twenty-first century", Journal of Consumer Marketing, Vol. 22 No. 2, pp. 72-80. For published conference proceedings Surname, Initials (year of publication), "Title of paper", in Surname, Initials (Ed.), Title of published proceeding which may include place and date(s) held, Publisher, Place of publication, Page numbers. e.g. Jakkilinki, R., Georgievski, M. and Sharda, N. (2007), "Connecting destinations with an ontology-based e-tourism planner", in Information and communication technologies in tourism 2007 proceedings of the international conference in Ljubljana, Slovenia, 2007, Springer-Verlag, Vienna, pp. 12-32. For unpublished conference proceedings Surname, Initials (year), "Title of paper", paper presented at Name of Conference, date of conference, place of conference, available at: URL if freely available on the internet (accessed date). e.g. Aumueller, D. (2005), "Semantic authoring and retrieval within a wiki", paper presented at the European Semantic Web Conference (ESWC), 29 May-1 June, Heraklion, Crete, available at: http://dbs.uni-leipzig.de/file/aumueller05wiksar.pdf (accessed 20 February 2007). For working papers Surname, Initials (year), "Title of article", working paper [number if available], Institution or organization, Place of organization, date. e.g. Moizer, P. (2003), "How published academic research can inform policy decisions: the case of mandatory rotation of audit appointments", working paper, Leeds University Business School, University of Leeds, Leeds, 28 March. For encyclopedia entries (with no author or editor) Title of Encyclopedia (year) "Title of entry", volume, edition, Title of Encyclopedia, Publisher, Place of publication, pages. e.g. Encyclopaedia Britannica (1926) "Psychology of culture contact", Vol. 1, 13th ed., Encyclopaedia Britannica, London and New York, NY, pp. 765-71. (For authored entries please refer to book chapter guidelines above) For newspaper articles (authored) Surname, Initials (year), "Article title", Newspaper, date, pages. e.g. Smith, A. (2008), "Money for old rope", Daily News, 21 January, pp. 1, 3-4. For newspaper articles (non-authored) Newspaper (year), "Article title", date, pages. e.g. Daily News (2008), "Small change", 2 February, p. 7. For archival or other unpublished sources Surname, Initials, (year), "Title of document", Unpublished Manuscript, collection name, inventory record, name of archive, location of archive. e.g. Litman, S. (1902), "Mechanism & Technique of Commerce", Unpublished Manuscript, Simon Litman Papers, Record series 9/5/29 Box 3, University of Illinois Archives, Urbana-Champaign, IL. For electronic sources If available online, the full URL should be supplied at the end of the reference, as well as a date that the resource was accessed. e.g. Castle, B. (2005), "Introduction to web services for remote portlets", available at: http://www-128.ibm.com/developerworks/library/ws-wsrp/ (accessed 12 November 2007). Standalone URLs, i.e. without an author or date, should be included either within parentheses within the main text, or preferably set as a note (roman numeral within square brackets within text followed by the full URL address at the end of the paper). Frequently asked questions   Do you publish open access articles? For questions about open access, please visit the Open Access section of the website. Is there a submission fee for the journal? There are no submission fees for any of Emerald’s journals. What should be included in my paper’s word count? The word count for your paper should include the structured abstract, references, and all text in tables and figures. Each journal has a set word count parameter for papers – this information will be on the journal's homepage. How can I become a reviewer for a journal? Please contact the editor for the journal, with a copy of your CV, to be considered as a reviewer. Who do I contact if I want to find out which volume and issue my accepted paper will publish in? Firstly, log in to your author centre on the journal’s ScholarOne site, click on &lsqo;Manuscripts with Decisions’ and check the &lsqo;status’ column of the table that will appear at the bottom of the page. If the editor has assigned your paper to an issue, the volume and issue number will be displayed here. If this information is not present, then the editor has not yet assigned your paper to a volume and issue. In this case you may email the editor of the journal to ask which volume and issue your paper is most likely to feature in. Who do I contact if I have a query about ScholarOne? If you are having a problem on ScholarOne please email the journal’s Editor or the Emerald Content Editor for help and advice. Is my paper suitable for the journal? If, after reading the journal’s aims and scope (available in the 'about the journal' section of the website), you are still unsure whether your paper is suitable for the journal, please email the journal’s editor and include your paper's title and structured abstract. The journal editor will be able to advise on the suitability of your paper.   Editorial Board Co-Editors Associate Professor Chatura Ranaweera Wilfrid Laurier University, Canada cranaweera@wlu.ca Professor Marianna Sigala University of South Australia, Australia marianna.sigala@unisa.edu.au Associate Editor - Africa Professor Christo Boshoff University of Stellenbosch, South Africa cboshoff@sun.ac.nz Associate Editor - Americas Professor Mark S Rosenbaum Northern Illinois University, USA mrosenbaum@niu.edu Associate Editor - Asia Professor Jiun-Sheng Chris Lin National Taiwan University, Taiwan chrislin@ntu.edu.tw Associate Editors - Australasia Professor Liliana Bove The University of Melbourne, Australia lbove@unimelb.edu.au Dr Joerg Finsterwalder University of Canterbury, New Zealand joerg.finsterwalder@canterbury.ac.nz Associate Editor - Europe Professor Levent Altinay Oxford Brookes University, UK laltinay@brookes.ac.uk Publisher Louise Lister llister@emeraldinsight.com Senior Content Editor Jo Alexander jalexander@emeraldinsight.com Editorial Advisory Board Professor Mary Jo Bitner, Arizona State University, USA Professor Eileen Bridges, Kent State University, USA Professor J Joseph Cronin, Jr., Ph.D, Florida State University, USA Professor Bo Edvardsson, Kalstad University, Sweden Professor Dwayne D Gremler, Bowling Green State University, USA Professor Christian Grönroos, Hanken School of Economics, Finland Professor Evert Gummesson, Stockholm University, Sweden Professor Charles F Hofacker, Florida State University, USA Professor Jay Kandampully, Ohio State University, USA Professor Katherine N. Lemon, Boston College, USA Professor Anna S Mattila, Pennsylvania State University, USA Professor A Parasuraman, University of Miami, USA Professor Stephen L Vargo, University of Hawaii at Manoa, USA Dr Cleopatra A Veloutsou, University of Glasgow, UK Dr Janet Wagner, University of Maryland, USA Professor Jochen Wirtz, National University of Singapore, Singapore Editorial Review Board Dr Melissa Akaka, University of Denver, USA Professor Lerzan Aksoy, Fordham University, USA Dr Kostas Alexandris, Aristotle University of Thessaloniki, Greece Dr Madhumita Banerjee, American University of Sharjah, United Arab Emirates Dr Christoph Breidbach, The University of Melbourne, Australia Professor Kah-Hin Chai, National University of Singapore, Singapore Dr Mark Colgate, University of Victoria, Canada Professor John Crotts, College of Charleston, USA Dr James Curran, University of South Florida Sarasota-Manatee, USA Professor Alison Dean, Newcastle Business School, Australia Dr Erdogan Ekiz, King Abdulaziz University, Saudi Arabia Dr Tony Garry, University of Otago, New Zealand Professor Ulrike Gretzel, The University of Queensland, Australia Dr Johanna Katariina Gummerus, Hanken School of Economics, Finland Dr Kristina Heinonen, Hanken School of Economics, Finland Dr Anu Helkkula, Hanken School of Economics, Finland Professor Chanaka Jayawardhena, Hull University Business School, UK Dr Subhash Jha, Indian Institute of Management, Udaipur, India Dr Tim Jones, Memorial University of Newfoundland, Canada Dr Thanika Devi Juwaheer, University of Mauritius, Mauritius Dr Kalipso Karantinou, Athens University of Economics and Business, Greece Professor Heikki Karjaluoto, University of Jyväskylä, Finland Professor Hans Kasper, Maastricht University, Netherlands Dr Timothy L Keiningham, IPSOS Loyalty, USA Dr Phil Klaus, Phil Klaus and Associates Consulting, UK Professor Riadh Ladhari, Laval University, Canada Dr Bart Larivier, University of Ghent, Belgium Dr Soumaya Ben Letaifa, University of Quebec at Montreal, Canada Dr Zhenfeng Ma, Wilfrid Laurier University, Canada Dr Rita di Mascio, University of New South Wales, Australia Dr Carolyn Massiah, University of Central Florida, USA Dr Celso Matos, University of Vale do Rio dos Sinos, Brazil Dr Cristina Mele, University of Naples Federico, Italy Professor Anton Meyer, Ludwig-Maximillian-Universitat, Germany Dr Jeff Meyer, Bowling Green State University, USA Professor Martin A. O'Neill, Auburn University, USA Dr Rogelio Oliva, Texas A & M University, USA Dr Ram Mohan Pisharodi, Oakland University, USA Dr Emmanuella Plakoyiannaki, Leeds University, UK Professor Dawna L. Rhoades, Embry-Riddle Aeronautical University, USA Dr Nichola Robertson, Deakin University, Australia Dr Laszlo Sajtos, University of Auckland Business School, New Zealand Professor Tanuja Singh, St Mary's University, USA Dr David Solnet, University of Queensland, Australia Dr Iis P. Tussyadiah, Washington State University, USA Dr Sven Tuzovic, Queensland University of Technology, Australia Professor Allard C R van Riel, Radboud University, Netherlands Dr Yves Van Vaerenbergh, University of Leuven, Belgium Dr Catharina von Koskull, Hanken School, Finland Dr Kai Yu Wang, Univeristy of Brock, Canada Dr Sarah Wilner, Wilfrid Laurier University, Canada Dr Kristina Wittkowski, Aalto University School of Business, Finland Dr Amy Wong, GlobalNxt University, Malaysia Dr Phil Xiang, Virginia Tech, USA Dr Weiling Zhuang, Eastern Kentucky University, USA - See more at: http://emeraldgrouppublishing.com/products/journals/editorial_team.htm?id=jstp#sthash.htm3NvqV.dpuf Co-Editors Associate Professor Chatura Ranaweera Wilfrid Laurier University, Canada cranaweera@wlu.ca Professor Marianna Sigala University of South Australia, Australia marianna.sigala@unisa.edu.au Associate Editor - Africa Professor Christo Boshoff University of Stellenbosch, South Africa cboshoff@sun.ac.nz Associate Editor - Americas Professor Mark S Rosenbaum Northern Illinois University, USA mrosenbaum@niu.edu Associate Editor - Asia Professor Jiun-Sheng Chris Lin National Taiwan University, Taiwan chrislin@ntu.edu.tw Associate Editors - Australasia Professor Liliana Bove The University of Melbourne, Australia lbove@unimelb.edu.au Dr Joerg Finsterwalder University of Canterbury, New Zealand joerg.finsterwalder@canterbury.ac.nz Associate Editor - Europe Professor Levent Altinay Oxford Brookes University, UK laltinay@brookes.ac.uk Publisher Louise Lister llister@emeraldinsight.com Senior Content Editor Jo Alexander jalexander@emeraldinsight.com Editorial Advisory Board Professor Mary Jo Bitner, Arizona State University, USA Professor Eileen Bridges, Kent State University, USA Professor J Joseph Cronin, Jr., Ph.D, Florida State University, USA Professor Bo Edvardsson, Kalstad University, Sweden Professor Dwayne D Gremler, Bowling Green State University, USA Professor Christian Grönroos, Hanken School of Economics, Finland Professor Evert Gummesson, Stockholm University, Sweden Professor Charles F Hofacker, Florida State University, USA Professor Jay Kandampully, Ohio State University, USA Professor Katherine N. Lemon, Boston College, USA Professor Anna S Mattila, Pennsylvania State University, USA Professor A Parasuraman, University of Miami, USA Professor Stephen L Vargo, University of Hawaii at Manoa, USA Dr Cleopatra A Veloutsou, University of Glasgow, UK Dr Janet Wagner, University of Maryland, USA Professor Jochen Wirtz, National University of Singapore, Singapore Editorial Review Board Dr Melissa Akaka, University of Denver, USA Professor Lerzan Aksoy, Fordham University, USA Dr Kostas Alexandris, Aristotle University of Thessaloniki, Greece Dr Madhumita Banerjee, American University of Sharjah, United Arab Emirates Dr Christoph Breidbach, The University of Melbourne, Australia Professor Kah-Hin Chai, National University of Singapore, Singapore Dr Mark Colgate, University of Victoria, Canada Professor John Crotts, College of Charleston, USA Dr James Curran, University of South Florida Sarasota-Manatee, USA Professor Alison Dean, Newcastle Business School, Australia Dr Erdogan Ekiz, King Abdulaziz University, Saudi Arabia Dr Tony Garry, University of Otago, New Zealand Professor Ulrike Gretzel, The University of Queensland, Australia Dr Johanna Katariina Gummerus, Hanken School of Economics, Finland Dr Kristina Heinonen, Hanken School of Economics, Finland Dr Anu Helkkula, Hanken School of Economics, Finland Professor Chanaka Jayawardhena, Hull University Business School, UK Dr Subhash Jha, Indian Institute of Management, Udaipur, India Dr Tim Jones, Memorial University of Newfoundland, Canada Dr Thanika Devi Juwaheer, University of Mauritius, Mauritius Dr Kalipso Karantinou, Athens University of Economics and Business, Greece Professor Heikki Karjaluoto, University of Jyväskylä, Finland Professor Hans Kasper, Maastricht University, Netherlands Dr Timothy L Keiningham, IPSOS Loyalty, USA Dr Phil Klaus, Phil Klaus and Associates Consulting, UK Professor Riadh Ladhari, Laval University, Canada Dr Bart Larivier, University of Ghent, Belgium Dr Soumaya Ben Letaifa, University of Quebec at Montreal, Canada Dr Zhenfeng Ma, Wilfrid Laurier University, Canada Dr Rita di Mascio, University of New South Wales, Australia Dr Carolyn Massiah, University of Central Florida, USA Dr Celso Matos, University of Vale do Rio dos Sinos, Brazil Dr Cristina Mele, University of Naples Federico, Italy Professor Anton Meyer, Ludwig-Maximillian-Universitat, Germany Dr Jeff Meyer, Bowling Green State University, USA Professor Martin A. O'Neill, Auburn University, USA Dr Rogelio Oliva, Texas A & M University, USA Dr Ram Mohan Pisharodi, Oakland University, USA Dr Emmanuella Plakoyiannaki, Leeds University, UK Professor Dawna L. Rhoades, Embry-Riddle Aeronautical University, USA Dr Nichola Robertson, Deakin University, Australia Dr Laszlo Sajtos, University of Auckland Business School, New Zealand Professor Tanuja Singh, St Mary's University, USA Dr David Solnet, University of Queensland, Australia Dr Iis P. Tussyadiah, Washington State University, USA Dr Sven Tuzovic, Queensland University of Technology, Australia Professor Allard C R van Riel, Radboud University, Netherlands Dr Yves Van Vaerenbergh, University of Leuven, Belgium Dr Catharina von Koskull, Hanken School, Finland Dr Kai Yu Wang, Univeristy of Brock, Canada Dr Sarah Wilner, Wilfrid Laurier University, Canada Dr Kristina Wittkowski, Aalto University School of Business, Finland Dr Amy Wong, GlobalNxt University, Malaysia Dr Phil Xiang, Virginia Tech, USA Dr Weiling Zhuang, Eastern Kentucky University, USA