期刊名称：JOURNAL OF SERVICES MARKETING
 期刊简介(About the journal)
投稿须知(Instructions to Authors)
编辑部信息(Editorial Board)
About the journal
Editorial objective
The aim of this journal is to publish articles that enrich the practice of services marketing while simultaneously making signicant contributions to the advancement of the discipline. Preference is given to manuscripts that relate across service business, service industries, nations and economies. All articles appearing in the journal are double-blind refereed.
Editorial criteria
It should be noted that research is not the only basis for an acceptable article. Case analyses, creative concepts and applications, book reviews, industry reviews, commentaries, and other thought-provoking manuscripts are encouraged. Particularly welcome are future-oriented manuscripts that offer service marketers visions of service in the twenty-first century and practical road maps for getting there. Also encouraged are manuscripts that address interdisciplinary topics or approach "traditional" topics from an interdisciplinary perspective (e.g. refer to the Editorial column in Volume 10 Issue 1).
Coverage
- Customer policy and service
- Marketing of services
- Marketing planning
- Service marketing abroad
- Service quality
Topicality
Capturing and retaining customers in a service industry is a vastly different activity to its product-based counterpart. The fickle nature of today's consumer is a vital factor in understanding the factors which determine successful holding of market share - and the intense competition within the sector means practitioners must keep pace with new developments if they are to outwit competitors and develop customer loyalty.
Key benefits
The journal publishes contributions from practitioners and academics in the field, reporting on the latest research, new thinking and initiatives being applied. You will be the first to gain access to this information, and the first to take advantage of the insights into consumer behaviour, how they react to service encounters and what factors will dictate your success or failure.
Key journal audiences
- Academics keeping up with the latest research, or seeking classroom examples
- Marketers involved in the service or retail sector
- Practitioners working for charities, trusts and other non-profit organizations
- Students studying in the field
Journal of Services Marketing is indexed and abstracted in:
- Emerald Management Reviews
- Cabell's Directory of Publishing Opportunities in Management and Marketing
- Current Citations Express
- Current Contents/Social and Behavioral Sciences
- Electronic Collections Online
- EP Collection
- Expanded Academic Index
- Gale
- Galileo
- General Reference Center
- Inspec
- Manning & Napier
- Telebase
- The Marketing Report
- Scopus
- Social Sciences Citation Index
- Zetoc (British Library)
Instructions to Authors
Submissions should be sent to the Editor:
Professor Charles L. Martin
Department of Marketing
Wichita State University
Wichita
Kansas 67260
USA
charles.martin@wichita.edu
Editorial objectives
Journal of Services Marketing is an academic journal written for both practitioners and scholars. The objective of the journal is to publish articles that enrich the practice of services marketing while simultaneously making significant contributions to the advancement of the discipline. Therefore, manuscripts accepted for publication must offer meaningful implications and recommendations for practitioners, but also must be conceptually or theoretically sound and offer unique research findings or insights that are not already recognized in the services marketing literature.
Editorial criteria
It should be noted that research is not the only basis for an acceptable article. Case analyses, creative concepts and applications, book reviews, industry reviews, commentaries, and other thought-provoking manuscripts are encouraged. Particularly welcome are future-oriented manuscripts that offer service marketers visions of service in the twenty-first century and practical road maps for getting there. Also encouraged are manuscripts that address interdisciplinary topics or approach "traditional" topics from an interdisciplinary perspective (e.g. refer to the Editorial column in Volume 10 Issue 1).
Reviewing process
Each paper is reviewed by the Editor and, if it is judged suitable for this publication, it is then sent to two referees for double blind peer review. Based on their recommendations, the Editor then decides whether the paper should be accepted as is, revised or rejected.
Copyright
Articles submitted to the journal should be original contributions and should not be under consideration for any other publication at the same time. Please see Emerald's policy on originality. Use this in conjunction with the points below about references, before submission i.e. always attribute clearly using either indented text or quote marks as well as making use of the preferred Harvard style of formatting. Authors submitting articles for publication warrant that the work is not an infringement of any existing copyright and will indemnify the publisher against any breach of such warranty. For ease of dissemination and to ensure proper policing of use, papers and contributions become the legal copyright of the publisher unless otherwise agreed.
The editor may make use of iThenticate software for checking the originality of submissions received. Please see our press release for further details.
Emerald Literati Network Editing Service
The Emerald Literati Network can recommend, via our Editing Service, a number of freelance copy editors, all themselves experienced authors, to contributors who wish to improve the standard of English in their paper before submission. This is particularly useful for those whose first language is not English.
Manuscript requirements
- As a guide, articles should be between 3000 and 5000 words in length.
- A title of not more than eight words should be provided.
- A brief autobiographical note should be supplied including:
- Full name
- Affiliation
- E-mail address
- Full international contact details
- Brief professional biography.
NB This information should be provided on a separate sheet and authors should not be identified anywhere else in the article.
- Authors must supply a structured abstract set out under 4-7 sub-headings (see our "How to... write an abstract" guide for practical help and guidance):
- Purpose (mandatory)
- Design/methodology/approach (mandatory)
- Findings (mandatory)
- Research limitations/implications (if applicable)
- Practical implications (if applicable)
- Social implications (if applicable)
- Originality/value (mandatory).
Maximum is 250 words in total.
- Please provide up to six keywords which encapsulate the principal topics of the paper.
- Categorize your paper under one of these classifications:
- Research paper
- Viewpoint
- Technical paper
- Conceptual paper
- Case study
- Literature review
- General review.
- Headings must be short, with a clear indication of the distinction between the hierarchy of headings. The preferred format is for headings to be presented in bold format, with consecutive numbering.
- Notes or Endnotes should be used only if absolutely necessary and must be identified in the text by consecutive numbers, enclosed in square brackets and listed at the end of the article.
- All Figures (charts, diagrams and line drawings) and Plates (photographic images) should be submitted in both electronic form and as hard copy originals. They should be of clear quality, in black and white and numbered consecutively with arabic numerals.
Figures created in MS Word, MS PowerPoint, MS Excel, Illustrator and Freehand should be saved in their native formats.
Electronic figures created in other applications should be copied from the origination software and pasted into a blank MS Word document or saved and imported into a MS Word document by choosing "Insert" from the menu bar, "Picture" from the drop-down menu and selecting "From File..." to select the graphic to be imported.
For figures which cannot be supplied in MS Word, acceptable standard image formats are: .pdf, .ai, .wmf and .eps. If you are unable to supply graphics in these formats then please ensure they are .tif, .jpeg (.jpg) , or .bmp at a resolution of at least 300dpi and at least 10cm wide.
To prepare screenshots, simultaneously press the "Alt" and "Print screen" keys on the keyboard, open a blank Microsoft Word document and simultaneously press "Ctrl" and "V" to paste the image. (Capture all the contents/windows on the computer screen to paste into MS Word, by simultaneously pressing "Ctrl" and "Print screen".)
Plates (photographic images) should be saved as .tif or .jpeg (.jpg) files at a resolution of at least 300dpi and at least 10cm wide. Digital camera settings should be set at the highest possible resolution/quality.
In the text of the paper the preferred position of all tables, figures and plates should be indicated by typing on a separate line the words "Take in Figure (No.)" or "Take in Plate (No.)".
- Tables should be typed and included as part of the manuscript. They should not be submitted as graphic elements. Supply succinct and clear captions for all tables, figures and plates. Ensure that any superscripts or asterisks are shown next to the relevant items and have corresponding explanations displayed as footnotes to the table, figure or plate.
- References to other publications must be in Harvard style and carefully checked for completeness, accuracy and consistency. This is very important in an electronic environment because it enables your readers to exploit the Reference Linking facility on the database and link back to the works you have cited through CrossRef.
You should cite publications in the text: (Adams, 2006) using the first named author's name or (Adams and Brown, 2006) citing both names of two, or (Adams et al., 2006), when there are three or more authors. At the end of the paper a reference list in alphabetical order should be supplied:
- For books: Surname, Initials (year), Title of Book, Publisher, Place of publication.
e.g. Harrow, R. (2005), No Place to Hide, Simon & Schuster, New York, NY.
- For book chapters: Surname, Initials (year), "Chapter title", Editor's Surname, Initials, Title of Book, Publisher, Place of publication, pages.
e.g. Calabrese, F.A. (2005), "The early pathways: theory to practice a continuum", in Stankosky, M. (Ed.), Creating the Discipline of Knowledge Management, Elsevier, New York, NY, pp. 15-20.
- For journals: Surname, Initials (year), "Title of article", Journal Name, volume, number, pages.
e.g. Capizzi, M.T. and Ferguson, R. (2005), "Loyalty trends for the twenty-first century", Journal of Consumer Marketing, Vol. 22 No. 2, pp. 72-80.
- For published conference proceedings: Surname, Initials (year of publication), "Title of paper", in Surname, Initials (Ed.), Title of published proceeding which may include place and date(s) held, Publisher, Place of publication, Page numbers.
eg Jakkilinki, R., Georgievski, M. and Sharda, N. (2007), "Connecting destinations with an ontology-based e-tourism planner", in Information and communication technologies in tourism 2007 proceedings of the international conference in Ljubljana, Slovenia, 2007, Springer-Verlag, Vienna, pp. 12-32.
- For unpublished conference proceedings: Surname, Initials (year), "Title of paper", paper presented at Name of Conference, date of conference, place of conference, available at: URL if freely available on the internet (accessed date).
eg Aumueller, D. (2005), "Semantic authoring and retrieval within a wiki", paper presented at the European Semantic Web Conference (ESWC), 29 May-1 June, Heraklion, Crete, available at: http://dbs.uni-leipzig.de/file/aumueller05wiksar.pdf (accessed 20 February 2007).
- For working papers: Surname, Initials (year), "Title of article", working paper [number if available], Institution or organization, Place of organization, date.
e.g. Moizer, P. (2003), "How published academic research can inform policy decisions: the case of mandatory rotation of audit appointments", working paper, Leeds University Business School, University of Leeds, Leeds, 28 March.
- For encyclopedia entries (with no author or editor): Title of Encyclopedia (year) "Title of entry", volume, edition, Title of Encyclopedia, Publisher, Place of publication, pages.
e.g. Encyclopaedia Britannica (1926) "Psychology of culture contact", Vol. 1, 13th ed., Encyclopaedia Britannica, London and New York, NY, pp. 765-71.
(For authored entries please refer to book chapter guidelines above.)
- For newspaper articles (authored): Surname, Initials (year), "Article title", Newspaper, date, pages.
e.g. Smith, A. (2008), "Money for old rope", Daily News, 21 January, pp. 1, 3-4.
- For newspaper articles (non-authored): Newspaper (year), "Article title", date, pages.
e.g. Daily News (2008), "Small change", 2 February, p. 7.
- For electronic sources: if available online the full URL should be supplied at the end of the reference, as well as a date that the resource was accessed.
e.g. Castle, B. (2005), "Introduction to web services for remote portlets", available at: http://www-128.ibm.com/developerworks/library/ws-wsrp/ (accessed 12 November 2007).
Standalone URLs, i.e. without an author or date, should be included either within parentheses within the main text, or preferably set as a note (roman numeral within square brackets within text followed by the full URL address at the end of the paper).
Final submission of the article
Once accepted for publication, the editor may request the final version as an attached file to an e-mail or to be supplied on a CD-ROM labelled with author name(s); title of article; journal title; file name. Each article must be accompanied by a completed and signed Journal Article Record Form available online or from the Editor.
Authors should note that proofs are not supplied prior to publication. The manuscript will be considered to be the definitive version of the article. The author must ensure that it is complete, grammatically correct and without spelling or typographical errors.
Editorial Board
Editor
Professor Charles L Martin
Wichita State University, W Frank Barton School of Business, Wichita, KS 67260, USA
charles.martin@wichita.edu
Book Review Editor
Professor Jay Kandampully
Ohio State University, 266 Campbell Hall, 1787 Neil Avenue, Columbus, OH 43210, USA
kandampully.1@osu.edu
Publisher
Richard Whitfield
rwhitfield@emeraldinsight.com
Assistant Publisher
Daisy Banham
dbanham@emeraldinsight.com
Editorial Advisory BoardDr Dan Ailloni-Charas, Stratmar Systems Inc, USA
Dr Levent Altinay, Oxford Brookes University, UK
Raj Arora, University of Missouri Kansas City, USA
Professor Emin Babakus, University of Memphis, USA
Dr A Dwayne Ball, University of Nebraska, USA
Professor Steve Baron, University of Liverpool Management School, UK
Dr Blaise J Bergiel, Nicholls State University, USA
Dr John T Bowen, University of Houston, USA
Dr John R Brooks, Houston Baptist University, USA
David P Campbell, Valdosta State College, USA
Professor Barry J Davies, University of Gloucestershire, UK
Professor Dale Fodness, University of Dallas, USA
Dr Eugene H Fram, Rochester Institute of Technology, USA
Douglas Fugate, Western Kentucky University, USA
Professor David J Good, Grand Valley State University, USA
Professor Stephen J Grove, Clemson University, USA
Professor Kim Harris-Cassidy, University of Lincoln Business School, UK
Lester W Johnson, The University of Melbourne, Australia
Dr Paul Sergius Koku, Florida Atlantic University, USA
Professor Geoffrey P Lantos, Stonehill College, USA
Professor W Glynn Mangold, Murray State University, USA
Michael H McBride, Southwest Texas University, USA
Dr Gary McCain, Boise State University, USA
Dr Laura M Milner, University of Alaska Faribanks, USA
Professor Michael Minor, University of Texas Pan American, USA
Professor Vincent-Wayne Mitchell, Sir John Cass Business School, UK
Aron O'Cass, The University of Newcastle, Australia
Professor Adrian J Palmer, University of Gloucestershire, UK
Dr Nusser Raajpoot, Central Connecticut State University, Canada
Dr Hamish Ratten, Queensland University of Technology, Australia
Nabil Y Razzouk, California State University, USA
Dr Rebekah Russell-Bennett, Queensland University of Technology, Australia
Dr Beheruz Sethna, State University of West Georgia, USA
Elaine Sherman, Hofstra University, USA
Professor Jaebeom Suh, Ajou University School of Business Administration, Korea
Dr Jeff W Totten, McNeese State University, USA
Kenneth Traynor, Clarion University, USA
Katherine Tyler, University of Westminister, UK
Dr Jan Hendrik Vroom Ph.D., California State University, USA
Dr Judith Mary Zolkiewski, Manchester Business School, UK
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